bepk FAQ

Creating a bepk account is straightforward. Head to the bepk Login page and click the Register button. You'll need to provide your full name, date of birth, email address, and a mobile number. After confirming your email, you'll be prompted to complete KYC verification by uploading a valid Philippine government-issued ID. Remember — you must be at least 21 years old to register and play on bepk, as required by Philippine gaming regulations.

bepk accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, passport, driver's license, SSS ID, PRC ID, and Voter's ID. You'll also need to provide proof of address (a utility bill or bank statement dated within the last 3 months). Documents must be clear, unedited photos or scans showing all four corners. KYC is typically reviewed within 1–2 business days.

On the bepk Login page, click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team for assistance.

No. bepk strictly allows only one account per person. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe your account has been duplicated in error, please contact our support team immediately.

You can update your contact number, email address, and mailing address from Account Settings. Changes to your legal name or date of birth require you to submit supporting documents to our support team, as these are tied to your KYC verification. Name changes are reviewed within 3 business days.

bepk supports the following payment methods for Filipino players: GCash, PayMaya / Maya, debit cards, and bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on bepk.

The minimum deposit on bepk is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit, though large deposits may trigger additional verification steps as part of our compliance obligations.

Withdrawal processing times on bepk vary by method. GCash and Maya withdrawals are typically completed within 1–24 hours after approval. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other Philippine banks take 1–3 business days. All withdrawals require a completed KYC verification before they can be processed. The minimum withdrawal amount is ₱200.

Common reasons for a delayed bepk withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account name and your payment account name, or a withdrawal request submitted outside banking hours. If your withdrawal has been pending for more than 3 business days, please contact our support team with your transaction reference number.

No. bepk requires that all deposits and withdrawals be made using payment accounts registered in your own name. Third-party deposits — using someone else's GCash, Maya, or bank account — are strictly prohibited and may result in account suspension. This policy protects both you and bepk from fraud and money laundering risks.

bepk offers a wide range of games for Filipino players, including online slots, bingo, Win Drop instant-win games, and a full live casino with table games like blackjack, roulette, baccarat, and poker. New games are added regularly, so check the lobby often for the latest releases.

Yes. All bepk games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited for fairness. Slot games display their Return to Player (RTP) percentage in the game information panel — typically ranging from 94% to 97% depending on the title.

Absolutely. bepk is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The bepk platform automatically adjusts to your screen size for a smooth gaming experience whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

Win Drop is bepk's exclusive instant-win game format where prizes drop at random intervals throughout the day. Players who are actively wagering during a Win Drop event are automatically entered into the prize pool. The more you play, the higher your chances of catching a drop. Win Drop prizes range from free spins to cash bonuses in Philippine Peso.

bepk offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before withdrawing winnings derived from it. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing bonus-derived winnings. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Bonuses may be removed if: the bonus expired before wagering requirements were met, a withdrawal was requested before completing the wagering requirement, the bonus was claimed in violation of the promotion terms, or our system detected bonus abuse. If you believe your bonus was removed in error, contact our support team with your account details and the bonus reference.

Yes. bepk uses SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also offer two-factor authentication (2FA) for an extra layer of account security. For full details, see our Privacy Policy.

Go to Account Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS (sent to your registered Philippine mobile number) or via an authenticator app. We strongly recommend enabling 2FA to protect your bepk account from unauthorized access, especially if you play on shared devices.

Act immediately: change your password, enable 2FA if not already active, and contact our support team to report the unauthorized access. Our security team can temporarily freeze your account while the incident is investigated. Do not share your login credentials with anyone — bepk staff will never ask for your password.

You must be at least 21 years old to register and play on bepk. This is a strict requirement under Philippine gaming regulations. bepk verifies age during registration and through KYC document checks. Any account found to belong to a person under 21 will be immediately suspended and all deposits refunded.

Go to Account Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly limits in Philippine Peso. Limits take effect immediately. Lowering a limit is instant; raising a limit requires a 24-hour waiting period to give you time to reconsider. For more details, visit our Responsible Gaming page.

You can request self-exclusion via Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly. Choose a temporary period (1 week to 6 months) or permanent exclusion. During self-exclusion, your account is locked, you cannot deposit or play, and you will be removed from all promotional communications. Self-exclusion cannot be reversed during the chosen period.

If you or someone you know is struggling with problem gambling, please reach out for help. bepk's support team is available 24/7 to assist with self-exclusion and responsible gaming tools. You can also visit our Responsible Gaming page for a full list of tools and resources. Remember: Gambling is addictive. Know when to stop.